Banking & Financial Services

Collections Advisor

Full Time

Waters & Gate – Collection Advisor
Location: North Shields, Tyne & Wear
The Company
Waters & Gate is a credit management and debt recovery specialist.
We are a growing and successful business based in North Shields.
We work closely with clients, gaining an understanding of their business and processes and providing bespoke solutions.
From consultancy and debt recovery to training and outsourcing, Waters & Gate are credit management specialists.
See our website for more information
The Position
We are looking for full time Collection Advisors to join our team in North Shields. This role is paid at National Minimum Wage.
The successful candidate will be contacting debtors on behalf of our clients and will be given the support and training needed to successfully complete the role.
The successful candidate will be a confident team player and a hard worker who thrives under pressure.
You must be willing to learn new skills and have strong communication skills.
The details and duties of the role include (but not limited to) the following
* 35 Hours per week (Monday to Friday 9am to 5pm)
* Contacting debtors by phone, email and post
* Liaising with clients
* Taking payments by debit and credit card
* Updating the CRM system
The ideal candidate would have the following skills;
* Strong communication skills
* Well organised
* Self-managing
In return Waters & Gate offers a fantastic opportunity for people who want to join a growing company with unlimited potential and as such as we are interested in highly motivated individuals with a “can do” attitude who can thrive on being given responsibility.
We always promote from within and we will be looking for future team leaders and managers as this team grows.
Reporting to the Collections Manager, this role would suit someone looking for a varied role and offers the right person the potential to grow with the business.
Working for a Debt Collection Agency
THE MYTHS
We don’t threaten people
We contact people in a courteous and professional manner to try and agree on how to repay the money they owe
We don’t knock on doors
This job is 100% office based. You will be contacting people by phone, text, email and letter
You don’t need any experience
We provide full training and support to give you the skills needed to be successful
THE FACTS
Varied and challenging
Managing your accounts, taking payments, arranging payment plans and liaising with clients – each day is different
It’s a career
By gaining experience in this role you open up the opportunity to progress to senior roles in the industry
You are in charge
You manage your own accounts and time. This isn’t a call centre, it’s a professional role where you make the decisions

Employment Type: Permanent