Call Centre / CustomerService

Customer Service Advisor

Not Specified

Immediately Available Temp-to-Perm Customer Service Advisors vacancies based in Central Bristol. Hours of work are Monday to Friday 9am-5pm and the roles are initially working from home (with all IT equipment provided)

Client Details

Our client, a stable division of the NHS are looking are looking for immediately available Customer Service Advisors to join their team on a Temp-to-Perm basis

Description

Duties and responsibilities of the Customer Service Advisor include, but are not limited to;

To work as part of a team to ensure an optimum service to customers at all times
To seek to provide information for simple finance-related queries received via telephone and electronic communication within agreed guidelines and parameters
Where necessary, to pass on queries to other internal departments for resolution, ensuring clear and precise information is provided to aid the speed of resolution.
To set and manage realistic expectations with customers
To manage high volume of calls
To create, update and close records in databases (CRM)
To follow communication procedures, guidelines and policies
To ensure at all times a professional image of yourself and the organisation is portrayed in any interaction
To provide accurate, valid and complete information by using the right methods/tools
Work with customer service manager to ensure proper customer service is being deliveredProfile

The ideal candidate for the role of Customer Service Advisor will possess;

Able to work from home and have access to internet
The ability to work with efficiency and accuracy in a fast-paced customer driven environment
Passionate about customer service excellence
Customer focused and ability to adapt/respond to different types of characters
Highly motivated by targets and ability to overachieve goals and targets
Excellent telephone manner
Able to deliver sometimes difficult messages with tact and sensitivity
Able to confidently and succinctly manage expectations of callers
Confident, with excellent listening skillsJob Offer

The successful candidate will benefit from a stable Temp-to-Perm role working Monday to Friday 9am-5pm. The role will initially be working from home. All necessary IT equipment will be provided

Employment Type: Temporary