Call Centre / CustomerService

Customer Service Advisor

Not Specified

Customer Service Advisor – Banking

Pertemps are working in partnership with one of the largest bank in the UK to recruit for Customer Service Representative’s with different start dates over the next few months if you love supporting customers we’d love to speak with you. This is a temporary role for initially 6 months with the potential to go permanent for the right candidates.

Location: Port Hamilton or City mark
Pay Rate : £10.32 per hour
Duration – 6 month ongoing temporary to permanent opportunity
Working Hours – Monday to Friday – Rotational shifts between 08:00am – 18:00pm – NO WEEKENDS

KEY RESPONSIBILITIES:
Taking high volume inbound calls. Dealing with a wide range of queries involving pensions, retirements and corporate accounts.
Responsible for delivering exceptional service over the phone dealing with customers at first point of contact.
Take ownership of customer problems solving them at first point of contact and escalate when required.
Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use.
Working in a team environment in an open plan office.
Administration work – Sending emails, Processing work, Data entry.SKILLS REQUIRED:
Excellent Communication skills – Written and Oral – Ability to build rapport with individuals at all levels
Customer focused and a proven track record in delivering excellent customer service
Take ownership of customer requests
Computer literate – Confident in navigating yourself around different systems
Understanding and Interpreting Data at a basic level on inhouse systems
Flexible, Adaptable and able to adapt to changes
Team work – Ability to work independently and also as part of a team
WHAT’S IN IT FOR YOU?
Excellent training – 6 weeks training
Great rates of pay – Increase after 12 weeks
Overtime available
AWR increase after 12 weeks
Flex cash bonus after 12 weeks
Potential for extension or a permanent position
The opportunity to work with some of the most influential and experienced managers in the banking industry
You must be able to PASS a CREDIT CHECK and DISCLOSURE check if successful.

If you are interested please apply with your most up to date CV

Employment Type: Temporary