Hospitality & Tourism

Frontline Manager/Area Supervisor

Full Time

Frontline Manager / Area Supervisor

Why Join Us
We think you should feel inspired when going to work: not just buy the people you work with and the service you provide, but by the outstanding positive impact you and the company make for our employees and customers. This is exactly what we pride ourselves on here at Nviro, by looking after our employees, so they look after our customers.

To do this, we need passionate people.
Our people mean everything, without them Nviro wouldn’t be where it is today. Imagine now being part of our team of key workers, as a Frontline Manager developing a highly trained, effective and efficient workforce of cleaning operatives and supervisors to ensure the client’s requirements are achieved. Wouldn’t it be great to have a direct impact on ensuring the provision of safe, clean and hygienic environments on our school sites in the Epsom / Sutton / Croydon area? A Frontline Manager at Nviro does exactly that.

The Job:
Job type: permanent, full-time
Hours: 40 hours per week
Salary: £28,000 p.a.
Location: Surrey (Epsom, Croydon, Sutton area)
The Sites: you would manage about 20 sites, mainly schools in the area.
The Team: our team for this contract consists of a Service Manager, a Deputy Service Manager and 2 Frontline Managers as well as about 150 Cleaning Operatives.

Please note: DBS is required for this position.

What Does the Role Involve?

A hands-on role that requires you to;
Know, understand and live by the Company values and ethos to ensure that this is disseminated throughout the business.
Communicate company messaging to frontline employees, keeping them engaged through a variety of methods, and relay any employee feedback through the appropriate channels.
Be the first point of contact for employees on a day-to-day basis, dealing with any queries they have such as pay, holiday, sickness, tools and equipment, health and safety, and conducting regular employee visits and 1-2-1s.
Manage frontline employees through a range of employee relations processes such as sickness and absence management, disciplinary and grievance investigations, conflict management and mediation, documenting conversations and escalating to the Service Manager and HR where required.
Plan, organise and supervise cleaning operatives and supervisors to ensure working practices are efficient and effective.
Ensure that sites are suitably staffed at all times through effective recruitment and absence cover.
Build solid working relationships with employees to motivate them and ensure a high level of morale, ensuring that they understand what is expected of them.
Recruit employees to our company values, demonstrating Nviro as an employer of choice throughout the recruitment process.
Induct, onboard and develop employees to their job descriptions, ensuring they understand what is expected of them and are given the tools and ability to succeed.
Ensure all paperwork is completed for employees to ensure statutory and company requirements are met (including DBS and right to work).
Train cleaning operatives to complete the necessary tasks including in specialist cleaning operations, such as floor maintenance and carpet shampooing.
Complete timesheets and payroll information to ensure employees are paid accurately and on time.
Build strong working relationships with on-site customers to ensure customer satisfaction and contract retention is maximised by effective management of frontline employees, escalating any recommendations or concerns to the Service Manager.
Monitor cleaning operations through hygiene and cleaning audits as agreed by your line manager, to ensure standards are meeting the required specification.
Ensure service requirements are adhered to by the frontline employees, including the quality of standards produced, company and legislative requirements for Health and Safety, environmental issues and general duty of care.

What We Need from You:

Sound experience in a supervisory role, preferably in a contract cleaning environment.
Strong leadership skills.
The energy and infectious enthusiasm to get things done.
BICSc or relevant cleaning qualification.
An understanding of health and safety requirements.
An understanding of HR processes including recruitment and selection processes and disciplinary and grievance procedures.
Excellent organisational and numeracy skills.
Able to work well under pressure.
The ability to communicate, in English, clearly and concisely. Being fluent in another European language is beneficial, but not essential.

What You Can Expect From Us:
A tailored induction plan: you don’t need to have worked in the Cleaning Industry before. We can teach you all you need to know. We are absolute experts in our field.
An environment that encourages free thinking and empowers people to challenge the status quo.
Support from the wider Frontline team who have a great deal of combined knowledge and experience.
Variety: It won’t get boring, as you will be looking after different schools in Surrey.
A great culture: surrounded by really nice, really bright, supportive and engaged individuals.
Flexibility, a blended working approach to office and homeworking and the all-important Work-life balance.


Competitive salary.
Flexible working.
24 days holiday (plus bank holidays).
An extra day of Annual Leave each year for Nviro Heroes’ Day.
IT equipment.
Employee discount portal.
Employee assistance programme.
Fully expensed staff development days.
Involvement in our new marketing programme, Watertight Marketing, which is at the forefront of our business.
Pool car for travel.

Interview Process:
Firstly, our Talent and Development team will review your CV and if shortlisted you will receive a telephone call and complete a short informal telephone interview to discuss your suitability further and of course ask any questions you have, to make sure the role is right for you too.

We will then hold a formal two stage interview/assessment process where you will meet key stakeholders you will be working with/interacting with on a regular basis

Ref (Apply online only)

Employment Type: Permanent