Office Angels – Stirling have an exciting opportunity for an experienced Customer Service Administrator to join an established team to cover a period of leave. The contract will run for circa 3 months with the potential to be extended.
Hours of work are: Mon-Fri 8.45-5.30 with earlier finish on Friday. This role will be home based with occasional meetings to attend on site.
The ideal candidate will have previous experience within a reactive role and must be confident handling incoming queries and complaints and working to strict deadlines.
What you’ll do:
Provide outstanding customer service to customers by telephone and email
Be the first point of contact for escalations and be able to take reasonable steps to resolve the issue within agreed timescales and in a professional manner
Liaise with contractors and suppliers regarding works and ensure customers are kept up to date
Collating customer information and update reports.
Have a strong knowledge of products and the ability to offer solutions to problems and issues raised by customers.
First point of contact for inbound calls from customers and answering enquiries
Administration duties to support the after sales team
Liaise with various departments to ensure customer queries are dealt with in a timely manner
Sourcing specialist contractors as requiredWhat you’ll need:
Proficiency with all products in MS Office Suite (especially Excel)
Customer oriented attitude
Excellent customer service skills
Good written and verbal communication skills
Self-motivation and a high work rate coupled with the ability to work on own initiative and think on your feetThis role will suit confident and articulate individuals who are keen to deliver the highest levels of customer service.
If you are interested in this role please apply today or if you would like to have a confidential chat please call Amy Dunlop on: (phone number removed)
Working as a temp is an ideal way of exploring different job roles and industries. It’s also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team:
Employed directly with Office Angels, meaning we’re always on hand to ensure you’re being well looked after
Access to discount vouchers with many high street brands
Eye care vouchers and money towards glasses should you require them for VDU purposes
We can search for permanent work whilst you’re in assignments and offer expert interview support and advice
Pension scheme option (with employer contributions)
28 days paid annual leave (Based on a weekly accrual)
Statutory Sick Pay in the unfortunate event you find yourself under the weather
Access to our assistance programme that provides free, confidential and independent advice on a range of issues including grief, stress and legal issues
Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialismOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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Employment Type: Contract